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Linked Node
Troubleshooting for DBT for banking issues
Learning ObjectivesHow to troubleshoot issues pertaining to Banking processes in DBT? Who shall do it and how it can be done?
H5Content
Content
Following banking issues appear before initiating the DBT payment. These errors will show in the DBT Checker id. After rectifying all the errors, the DBT Maker/User has to again send the beneficiary details from Ni-kshay to PFMS.
| Error Code | Reasons | Action required | Actions to be taken by |
| CBE0030 | Rejected by the bank. Account no. does not exist in the bank | Check the beneficiary account details or use a different bank account no. (can use his/her family members' account) | DBT Maker/User |
| CBE0032 | The account status is closed. | Check the beneficiary account details or use a different bank account no. (can use his/her family members' account) | DBT Maker/User |
| CBE0047 | IFSC code is either not present or currently inactive in the bank branch | Edit beneficiary details and map the branch again. | DBT Maker/User |
| CPE0030, CPE0031 | Invalid Bank | Edit and relink beneficiary bank branch., | DBT Maker/User |
| CPE0046,CPE0047, CPE0048, CPE0058,CPE0060 | UID is invalid, and the account is closed/blocked/inactive | Edit beneficiary details and map to a new bank account. Also, verify the AADHAR details. | DBT Maker/User |
| CBE0054 | Rejected due to no response from the bank | Talk with the bank and ensure the account is active or not | DBT Maker/Checker/User/Health Staff |
| CBE0059 | Bank merged with another bank or bank is inactive | Edit beneficiary details and map ta new bank account. Also, verify the AADHAR details. | DBT Maker/User |
Resource
Direct Benefit Transfer Manual for National Tuberculosis Elimination Programme, MoHFW, India
Assessment
| Question | Answer1 | Answer2 | Answer3 | Answer 4 | Correct Answer | Correct explanation | Page id | Part of Pre-test | Part of Post-test |
| Which error code appears if the account is closed or dormant? | CBE0032 | CBE0054 | CBE0059 | CBE0047 | 1 | CBE0032 is the error code for the dormant account. | Yes | Yes | |
| If the beneficiary's bank account is inactive, then they can give their family member's bank account no. | Yes | No | The beneficiary can give his/her family members' account details. | Yes | Yes |
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